Technical support & maintenance

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Technical support & maintenance

We've removed the barriers between you and our experts, allowing you to connect directly with the people who can solve your problem. This direct access is the foundation of our faster, more effective support.

The difference is our direct, tierless approach.

  • Direct Developer Access
    No more explaining your problem three times. You talk directly to a senior developer from your first message. The experts who know your site best are the ones who support it.
  • A Truly Transparent Process
    Forget hidden ticketing systems and vague updates. We use a shared backlog where you see exactly what we’re working on and can track progress in real-time.
  • An SLA You Can Count On
    One great service level for every client. We pledge to fix urgent issues, like a site outage, within one hour—guaranteed.
A collage of three black-and-white photos of people in a professional setting, set against a light grey background with abstract green and purple shapes. Top left: A man in a button-down shirt smiles while sitting at a table. Top right: A close-up portrait of a man with a goatee wearing a lanyard with "SystemSeed" written on it. Bottom: A woman writes on a whiteboard, with the words "Influencers" and "Needs/goals" visible.

A support partnership built for your peace of mind

Our service is designed to be simple, predictable, and effective.

  • Predictable Pricing
    Your monthly payment is fixed, based on a set number of hours, making budgeting easy. No surprise fees.
  • Flexible Assistance
    Use your support hours for anything you need—from critical bug fixes to performance tweaks and minor improvements.
  • Proactive Management
    We handle security patches, updates, and performance scans, so your site remains secure and fast.
  • Direct Communication
    Reach our senior engineers directly via your preferred channel: Slack, email, or phone.