Technical support & maintenance

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Technical support & maintenance

We've removed the barriers between you and our experts, allowing you to connect directly with the people who can solve your problem. This direct access is the foundation of our faster, more effective support.

The difference is our direct, tierless approach.

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Direct developer access

No more explaining your problem three times. You talk directly to a senior developer from your first message. The experts who know your site best are the ones who support it.

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A truly transparent process

Forget hidden ticketing systems and vague updates. We use a shared backlog where you see exactly what we’re working on and can track progress in real-time.

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An SLA you can count on

One great service level for every client. We pledge to fix urgent issues, like a site outage, within one hour—guaranteed.

Support, built for your peace of mind.

Our technical support partnership is designed to be simple, predictable, and effective.
The thing that’s special about SystemSeed is that they take the time to understand whatever it is that you are asking them to do. They will offer insightful suggestions that could provide a better result. That kind of exchange is invaluable and healthy in our partnership.
André Miller
Executive Director, The Bahamas Ministry of Tourism, Investments & Aviation
Predictable pricing

Your monthly payment is fixed, based on a set number of hours, making budgeting easy. No surprise fees.

Flexible assistance

Use your support hours for anything you need—from critical bug fixes to performance tweaks and minor improvements.

Proactive management

We handle security patches, updates, and performance scans, so your site remains secure and fast.

Direct communication

Reach our senior engineers directly via your preferred channel: Slack, email, or phone.